Refund Policy

At Tax Solutions, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Tax Solutions orders.

Not Satisfied? Let us know!

If you're not satisfied with the service, please login to the Client Login using the Mobile OTP or Mail us to Taxsolutionsdh@gmail.com or Call 8910752512. to the concerned Agent and Managers to speed up the process. Please note that while we would be able to control delays on our side, we will be unable to control delays on Government side or deficiencies in documents submitted. Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.

30 Day Refund Policy

If an engagement is not progressing as per your expectations, you can request for a refund within 30 days of payment. After 30 days, you can request for the refund to be processed as a service credit - which can be used for any other future service.

Earned Fee & Cancellation Fee Deduction

Before processing any refund, we reserve the right to make a best effort to complete the service. In case you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable. In case of change of service, the cancellation fee would not be applicable.

Hence, all refunds will be subject to a minimum of 20% cancellation fee. Further, if Tax Solutions has spent the time and resources to complete the engagement or incurred any other fee, such fees will be deducted on best judgement basis by the company and the balance will be refunded. Under any circumstance, Tax Solutions shall be liable to refund only upto 80% of the fee paid by the client.

Change of Service

If you want to change the service you ordered for a different one, you can request this change of service within 60 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with deducted and the next service will be launched. In case of change of service to the same value or a higher value, there will be no 20% deduction.

Request Refund

To initiate a refund request, please login to LEDGERS and select Get Help to get started. You will also be required to send an email to taxsolutionsdh@gmail.com along with details of the transaction to begin the refund process. Refunds are normally processed within 3-5 weeks from the date of request along with all relevant information.

Penalty or Tax Payment

Tax Solutions and its employees play the role of a corporate service provider. While, it is our responsibility to prepare the necessary filings, it is the clients responsibility to ensure accuracy and correctness. Hence, Tax Solutions will not pay any penalties or taxes on behalf of its clients. Further, Tax Solutions is not responsible or liable for any other cost incurred by the client related to the completion of the service that is out of scope.

Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Tax Solutions service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Tax Solutions does not guarantee the results or outcomes of the services rendered by our Associates on Nearest.Expert platform, who are not employed by Tax Solutions. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund